Frequently Asked Questions
About Us
What is this platform about?
This platform provides online community service programs designed to help individuals complete community service in a meaningful and convenient way.
Is The People Foundation a Nonprofit?
Yes. We are a nationally recognized nonprofit organization. Learn more about us.
About the Program
What work am I going to be doing?
Our program is built around self-guided 30 minute courses that focus on personal growth, responsibility, and reflection. You can help us in peer participation activities which allow you to review and grade other participant's work. You can also engage in the coursework by reading short lessons and answering thoughtful questions that encourage you to reflect on your decisions, behavior, and goals. You don’t need to write perfect answers or be a great writer — the goal is to show effort and honest reflection. Each lesson is timed, tracked, and reviewed.
Is this an acceptable form of Community Service?
Yes — in most cases. Our programs are widely recognized throughout the United States. However, final approval is always up to the authority in charge. We recommend checking with your caseworker if you think you need to ensure our nonprofit organization meets their requirements.
How do I know this will be an acceptable form of Community Service?
After enrolling, you’ll be able to download your official Enrollment Verification Letter, which shows that you've started this community service program with The People Foundation. You can submit this letter to your supervising authority if you think you need to let them know you have started. When you have finished your hours, we will sign and certify an Hour-Log which we maintain that shows all the work you completed and your total hours - this is the final document you will need certifying your hours are completed. Click here to read about the legitimacy and validity of our program. If the program is not accepted by your jurisdiction after you enroll, we offer a money-back guarantee.
Is Online Community Service Legitimate?
Yes. This is legitimate Community Service, online! If needed, we have a Providor Packet we can give to Authorities for them to see the authenticity and validity of our program in the case that they need to approve it beforehand. Our program has been reviewed and supported by licensed professionals including therapists, doctors, and behavioral health experts, and is used by individuals across the country to meet community service requirements. If you would like to read about the legitimacy and validity of our program, please see our info for case-workers.
How is doing things “online” considered community service?
Community service isn’t just about physical labor — it’s about giving your time to do something constructive, educational, or beneficial to the community. Our programs help participants reflect, grow, and make better choices by completing meaningful work that promotes accountability, emotional awareness, and personal development.
Can I Get a Signed Hourlog Certificate
Yes, all the work you do is tracked and logged in your HourLog (available in your online account.) You can ask your work supervisor at anytime to sign your HourLog certificate - they will review the work you have done to make sure it was done properly and, if so, they will sign and approve the hours you have worked.
Enrollment
Who can use this platform?
Anyone in the USA who is age 13 and older who wants to fulfill community service can use this platform. Click here to Enroll
What happens after I enroll?
Once you enroll, you can begin working on lessons immediately at your own pace — anytime, anywhere. You’ll receive a Letter of Enrollment right away, along with optional verification letters that confirm your enrollment. As you work, we track your hours and your work supervisor will sign a Certified Work Log affirming the time you've spent. This log is available in your online account and can be saved or printed and submitted to your supervising authority as proof of your completed community service. Click here to Enroll
Are the courses verified?
Yes, the veracity of our program has been designed and approved by experts and our lessons have been verified and accepted by Authorities around the USA.
Getting Started
How soon can I start?
You can literally start right now. Enroll here and get accepted immediately. Start working right away. Within the next few hours, you can complete a couple hours of community service. Work at your own pace, upto 10 hours per day.
How fast can I go?
Every minute you spend actively working counts toward your required hours. You’re free to work at your own pace—up to 10 hours per day. However, we recommend taking your time, ideally between 30 minutes to 2 hours per day. This program is designed to help you reflect, learn, and grow, and that process is most effective when you give yourself the space to absorb the lessons thoughtfully.
How do I track my service hours?
Once you click the button to complete a task or lesson, the system logs your hours. You can view your progress via the Hour-Log which is located in your account after you are enrolled. It is updated in real-time.
Having Problems?
I enrolled but I never got my login info.
During enrollment, we would have requested your name, date-of-birth, your email and allowed you to choose a password - if you gave us that information, then you should be enrolled and you can sign-in using your email address and password. If you were never asked for this information, then something must have went wrong. Please contact us and we will finish your enrollment for you.
I don't know my password.
If you never got a password, or, you forgot your password, Click here to contact us and we will help you.
I was doing work, then it said I am Not Logged-In.
If there is no activity on your end, the system may log you out after about 15 minutes. If this happens, you may be able to login again via another window and then it will allow you to continue submitting the previous lesson as long as you do not navigate away from that page.
I submitted a lesson, but it is not logging my hours.
This is a strange problem. IF something like this occurs, contact us right away so we can look into it. Click here to contact us
It says my account has been suspended for cheating.
Ouch! It looks like you were not engaging in good-faith. Our system tracks and monitors your activity, and we have supervisors that manually review all work - any cheating or attempts to circumvent the program can result in account suspension. Don't worry though, we allow second chances. Contact us and we can allow you to enroll again with a fresh start.
Privacy
Is my personal information kept private?
Yes, your personal information is private from outside parties. However, third parties are be able to verify the authenticity of your Completion Certificate if you choose to provide it to them.
Are the reflective answers in the courses kept private?
All work done is supervised and reviewed by multiple people. Your relective answers will be anonymized before being reviewed by 3rd parties so your personal participant information is not revealed.
Account Deletion
Once you have completed your service obligations and no longer need access to our program, you can request the complete removal of your personal data. Simply email us, and we will permanently erase your account information from our system.
Other
Change Name on Account
You may be able to change the name on your account. We recognize that some people enroll without using their full legal name and later want to update it. That is ok. eMail us and we will accommodate you. However, if you want to change the name from one person to another person (e.g. Bob Jones to John Smith) we will not do that.
Refunds
If you need a refund for any reason, just visit our contact page and reach out to us. We usually respond to all inquiries within a few hours including processing of refunds. Our goal is to make sure you get what you need — not to collect fees - if it’s not the right fit for your situation, let us know.